Privacy Policy

1. Introduction

At Remi Flowers CI, d/b/a (“we”, “us”, “our” or the “Company”), we value your privacy and the protection of your data. This privacy policy (the “Policy”) describes our privacy practices for the activities described below. In accordance with your rights, we inform you about how we collect, store, access and otherwise process information relating to individuals. In this Policy, personal data (“Personal Data”) refers to any information that, alone or in combination with other available information, can identify an individual.

We are committed to protecting your privacy in accordance with the highest level of privacy regulations. As such, we follow the obligations set out in the regulations below:

  • The Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and applicable provincial legislation
  • Quebec Law 25
  • EU General Data Protection Regulation (GDPR)
  • Brazilian Data Protection Legislation (LGPD)
  • California's Consumer Protection Act (CCPA) / California Privacy Rights Act (CPRA) and California Online Privacy Protection Act (CalOPPA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Data Privacy Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South African Protection of Personal Information Act (POPIA)
Scope

This policy applies to Remi Flowers CI websites and domains.

This policy does not apply to third party applications, websites, products, services or platforms that may be accessed through links (non-Remi Flowers CI) that we may provide to you. These sites are owned and operated independently from us, and they have their own separate privacy and data collection practices. Any Personal Data you provide to these sites will be governed by the third party's own privacy policy. We cannot accept responsibility for the actions or policies of these independent sites, and we are not responsible for the content or privacy practices of these sites.

Processing activities

This policy applies when you interact with us by doing any of the following:

  • Use our application and services as an authorized user
  • Visiting one of our websites that links to this privacy statement

2. Personal data we collect

What personal data do we collect?

When you make a purchase, or attempt to make a purchase, we collect the following types of personal data:

This includes:

  • Account information such as your name, email address and password
  • Payment information such as your billing address, phone number, credit card, debit card or other payment method
  • Location data

When you use our products and/or features, we collect the following types of Personal Data:

  • Account information such as your name, email address and password
  • Payment information such as your billing address, phone number, credit card, debit card or other payment method
  • Location data

We also collect the following sensitive personal data. When collecting this data, we will ensure that we obtain your explicit consent:

  • Precise geolocation data.
How we collect your personal data

We collect personal data from the following sources:

From you. You may provide us with your Account Information, Payment Information, Financial Information, Demographic Information, Purchase Information, Content, Feedback, Product Information, by filling out forms, using our products or services, entering information online, or corresponding with us by mail, telephone, email or otherwise. This includes Personal Data you provide, for example, when you:

  • Create an account or purchase products on our website;
  • Use our products or services;
  • Create content through our products or services;
  • Express an interest in our products or services;
  • Downloading software and/or our mobile application;
  • Subscribe to our newsletter;
  • Complete a voluntary market research study;
  • Contact us with an inquiry or to report a problem (by phone, email, social media or messaging service);
  • When you connect to our website via social networks;

Automated technologies or interactions: When you interact with our website, we may automatically collect the following types of data (all described above): Device Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data when tasks completed through our website are left uncompleted, such as incomplete orders or abandoned shopping carts. We collect this data using cookies, server logs, and other similar technologies. Please see our cookies section (below) for more details.

Tiers : We may receive Personal Data about you from various third parties, including:

  • Another person's account and payment information when they purchase a gift for you on our website;
  • Device and usage data from third parties, including analytics providers such as Google;
  • Account information and payment data from social media platforms when you connect to our website using those social media platforms;
  • The content of communications services, including email providers and social networks, when you give us permission to access your data on these third-party services or networks;
  • Account information and payment data from third parties, including organizations (such as law enforcement agencies), associations and groups, who share data for the purposes of fraud prevention and detection and credit risk reduction; and
  • Account information, payment data and financial data from technical, payment and delivery service providers.

If you provide us or our service providers with Personal Data relating to other individuals, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Policy. If you believe that your Personal Data has been provided to us inappropriately, or to otherwise exercise your rights in relation to your Personal Data, please contact us using the information set out in the “Contact Us” section below.

Device and Usage Data

When you visit a Remi Flowers CI website, we automatically collect and store information about your visit using browser cookies (files that we send to your computer), or similar technology. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers will provide information on how to accept cookies, disable cookies, or notify you when you receive a new cookie. If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

We also process information when you use our services and products. This information may include:

  • Login Information
  • Location information
  • The individual products you are viewing
  • The web terms or searches that led you to the site
  • Other operational data.
Data we collect from third parties

We may receive your Personal Data from third parties such as companies subscribing to Remi Flowers CI services, partners and other sources. This Personal Data is not collected by us but by a third party and is subject to the separate privacy and data collection policies of the relevant third party. We have no control or influence over how your Personal Data is processed by third parties. As always, you have the right to review and rectify this information. If you have any questions, you should first contact the relevant third party for further information about your personal data. If this third party does not meet your rights, you can contact the Data Protection Officer at Remi Flowers CI (contact details below).

Our websites and services may contain links to other websites, applications and services operated by third parties. The information practices of these other services, or the social networks that host our branded social media pages, are governed by the third parties' privacy statements, which you should review to better understand the privacy practices of those third parties.

Purpose and legal basis for processing your Personal Data

We collect and use your Personal Data with your consent to provide, maintain and develop our products and services and understand how to improve them.

These objectives include:

  • To deliver your product or service
  • To fulfill orders, including electronic and non-electronic submissions
  • Provide you with technical assistance and customer support

When we process your Personal Data to provide a product or service, we do so because it is necessary to perform contractual obligations. All of the above processing is necessary for our legitimate interests to provide products and services and to maintain our relationship with you and to protect our business, for example against fraud. Consent will be required to initiate services with you. New consent will be required if there are changes to the type of data collected. Under our contract, if you do not give your consent, certain services may not be available to you.

Third-party tools

We use these third-party tools to store your information:

  • Shopify
  • Campaign Monitor
International data transfer and storage

To the extent possible, we store and process data on servers located in the general geographic region in which you reside (note: this may not be the country in which you reside). Your Personal Data may also be transferred to, and maintained on, servers located outside of your state, province, country or other governmental jurisdiction where the data laws may differ than those from your jurisdiction. We will take appropriate steps to ensure that your Personal Data is treated securely and in accordance with this Policy and applicable data protection laws. You can find more information about these clauses here: https://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32021D0914

Sharing and Disclosure

We will only share your personal data with third parties in the ways described in this policy or defined at the time the personal data is collected.

Our online store is powered by Shopify. You can learn more about how Shopify uses your personal data here: https://www.shopify.com/legal/privacy

We also use Google Analytics to help us understand how our customers use the site. You can learn more about how Google uses your personal data here: https://www.google.com/intl/en/policies/privacy/

You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Legal requirement

We may use or disclose your Personal Data to comply with a legal obligation, in response to a request from a public or government authority, or in response to a judicial or court proceeding, to prevent loss of life or injury, or to protect our rights or property. Where possible and practical, we will provide you with advance notice of any such disclosure.

Service Providers and Other Third Parties

We may use third party service providers, independent contractors, agencies or consultants to deliver and help us improve our products and services. We may share your Personal Data with marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others, but only to maintain and improve our products and services. For more information about the recipients of your Personal Data, please contact us using the information in the "Contact Us" section below.

3. Cookies

What are cookies?

A cookie is a small file containing information that your browser stores on your device. The information in this file is usually shared with the owner of the site as well as with potential partners and third parties to this company. The collection of this information may be used in the context of the operation of the site and/or to improve your experience.

How we use cookies
  • To give you the best possible experience, we use the following types of cookies:
  • Strictly Necessary. As a web application, we need some necessary cookies to make our service work.
  • Preference.
    • We use preference cookies to help us remember how you like to use our Service.
    • Some cookies are used to personalize content and provide you with a tailored experience. For example, location may be used to offer you services and offers in your area.
  • Analytics. We collect analytical data about the types of people who visit our site in order to improve our service and product.

4. Merger or acquisition

If we are involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy. Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

5. How we keep your data secure

We have implemented appropriate organizational safeguards and security measures to protect your personal data from accidental loss, unauthorized use or access, alteration or disclosure.

Communication between your browser and our website uses a secure encrypted connection when your personal data is involved.

We require any third party contracted to process your personal data on our behalf to implement security measures to protect your data and to process such data in accordance with the law.

In the unfortunate event of a personal data breach, we will notify you and any applicable regulator where we are legally required to do so.

6. Children's Privacy

We do not knowingly collect personal data from children under the age of 21.

7. Your rights regarding your personal data

Depending on your geographic location and citizenship, your rights are subject to local data privacy regulations. These rights may include:

  • Right of access (PIPEDA, Article 15 of the GDPR, CCPA/CPRA, CPA, VCDPA, CTDPA, UCPA, LGPD, POPIA)

    You have the right to know whether we are processing your Personal Data and to request a copy of the Personal Data we process about you.

  • Right of rectification (PIPEDA, Article 16 of the GDPR, CPRA, CPA, VCDPA, CTDPA, LGPD, POPIA)

    You have the right to have incomplete or inaccurate Personal Data that we process about you rectified.

  • Right to be forgotten (right to erasure) (Article 17 of the GDPR, CCPA/CPRA, CPA, VCDPA, CTDPA, UCPA, LGPD, POPIA)

    You have the right to request that we erase personal data we process about you, unless we are required to retain such data to comply with a legal obligation or to establish, exercise or defend legal claims.

  • Right to restriction of processing (Article 18 GDPR, LGPD)

    You have the right to restrict our processing of your Personal Data in certain circumstances. In this case, we will not process your Data for any purpose other than storing it.

  • Right to portability (PIPEDA, GDPR Article 20, LGPD)

    You have the right to obtain the Personal Data we hold about you, in a structured electronic format, and to transmit that Personal Data to another data controller, where it concerns (a) Personal Data you have provided to us, and (b) where we process that data on the basis of your consent or to perform a contract with you or the third party subscribing to the services.

  • Right of withdrawal (CPRA, CPA, VCDPA, CTDPA, UCPA)

    You have the right to opt out of the processing of your Personal Data for the purposes of: (1) targeted advertising; (2) selling Personal Data; and/or (3) profiling for decisions that produce legal or similar significant effects concerning you. Under the CPRA, you have the right to opt out of the sharing of your Personal Data with third parties and our use and disclosure of your sensitive Personal Data for uses necessary to provide the products and services you reasonably expect.

  • Right to object (Article 21 GDPR, LGPD, POPIA)

    Where the legal basis for our processing of your Personal Data is our legitimate interests, you have the right to object to that processing on grounds relating to your particular situation. We will comply with your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or where we need to continue processing the Personal Data for the establishment, exercise or defence of legal claims.

  • Non-discrimination and non-retaliation (CCPA/CPRA, CPA, VCDPA, CTDPA, UCPA)

    You have the right not to be denied service or have an impaired experience for exercising your rights.

  • Appeal (CPA, VCDPA, CTDPA)

    You have the right to file an appeal based on our response to the exercise of any of these rights. In the event that you do not agree with how we have resolved the appeal, you have the right to contact the Attorney General located here:

    If you are based in Colorado, please visit this website to file a complaint.
    If you are based in Virginia, please visit this website to file a complaint.
    If you are based in Connecticut, please visit this website to file a complaint.

  • File a complaint (Article 77 of the GDPR, LGPD, POPIA)

    You have the right to lodge a complaint with the competent data protection authority.

    If you are based in the EEA, please visit this website (http://ec.europa.eu/newsroom/article29/document.cfm?action=display&doc_id=50061) for a list of local data protection authorities.

Withdrawal of consent

If you have consented to the processing of your Personal Data, you have the right to withdraw your consent at any time, free of charge, for example when you wish to opt out of marketing messages you receive from us. If you wish to withdraw your consent, please contact us using the information at the bottom of this page.

How to exercise your rights

You may make a request to exercise any of these rights in relation to your personal data by submitting the request to our Privacy Team using the form below.

For your own privacy and security, at our discretion, we may ask you to prove your identity before providing the requested information.

8. Changes

We may change this Policy at any time. If we make changes to this Policy, we will post an updated version of this Policy on this website. When you use our Services, you will be asked to review and accept our Privacy Policy. In this way, we can record your acceptance and inform you of any future changes to this Policy.

9. Contact us

To request a copy of your information, unsubscribe from our email list, request deletion of your data, or ask a privacy question, we have a simple process in place:

Make a data request

To contact us, please send an email to privacy@remiflowers.com

Write to us at:

Remi Flowers Data Protection Officer

Street Light, Abidjan, Abidjan

Last Updated: 12/05/2023

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